Shipping Policy

Shipping

We proudly offer FREE Australia-wide shipping for hardware/accessories orders over $60 AUD. This free shipping offer excludes all glass panels, glass gates and handrails. Glass panel & handrail delivery or pickup available. Please contact us for a freight quote before checkout.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 1 to 14 business days. Please consider any holidays, natural disasters may impact delivery times.

All freight-delivered glass items must be unpacked and inspected for breakage or damage within 48 hours of delivery. Notify us promptly if any damage is found.

For pre-ordered or back-ordered items

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.

Tracking your order

You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package.

Please allow 1 to 3 working days for the tracking information to show.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@spigotfactory.com.au if you believe you have provided an incorrect shipping address.