Yes, we offer free shipping for hardware / accessories orders over AUD 60. This free‑shipping offer excludes all glass panels, glass gates and handrails. For glass & handrail freight quotes, please contact us.
We use Australian domestic courier services for standard shipping. Should you require express or international shipping, please let us know, and we can arrange these as value‑added services.
Yes, hardware / accessories items can be picked up from our warehouse in Wheelers Hill, Melbourne. For glass and handrail collection enquiries, please contact us. You can reach us on 0498218789, via info@spigotfactory.com.au or live‑chat.
If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order number, and we will assist you in tracking it.
If your order has not yet been shipped, you can request a change of address by contacting our customer service team. Once the order is shipped, the address cannot be changed.
If you're not available to receive the delivery, the courier may leave a card with instructions on how to collect your parcel from a local collection point or arrange redelivery. Small items may be left in a safe spot at your address at the courier’s discretion.
Yes, we use industry-standard encryption and security protocols to protect your payment information. Your data is secure during the transaction process.
You can reach our customer support team via email at info@spigotfactory.com.au, by phone at 0498218789, or through our live chat feature on our website.
If you receive a damaged or incorrect item, please contact us with your order number and photos. This does not affect your statutory rights under Australian Consumer Law.
