We provide standard shipping through our reliable and trusted partners. If you need express shipping or international shipping, please let us know, and we can offer these as value-added services.
Yes, you can. Our warehouse is located in Wheelers Hill, Melbourne. Feel free to come by for collection. For any inquiries, you can contact us at 0498218789, email us at info@spigotfactory.com.au, or simply click on the live chat.
If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order number, and we will assist you in tracking it.
If your order has not yet been shipped, you can request a change of address by contacting our customer service team. Once the order is shipped, the address cannot be changed.
If you're not available to receive the delivery, the courier may leave a card with instructions on how to collect your parcel from a local collection point or arrange redelivery.
Yes, we use industry-standard encryption and security protocols to protect your payment information. Your data is secure during the transaction process.
You can reach our customer support team via email at info@spigotfactory.com.au, by phone at 0498218789, or through our live chat feature on our website.
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also check your order status in your account on our website.
If you receive a damaged or incorrect item, please contact our customer support within 30 days of receiving your order. Provide your order number and photos of the item for assistance.
